Shipping costs to the United Sates of America are free, our delivery times are generally 14 to 30 working days from the date of the order, if another delivery method is proposed, the delivery time will be specified if it differs from the time initial. Orders placed after 3 p.m. on Friday will only be processed the following Monday morning from 8 a.m. Due to high demand for some of our products, such as items made to order, delivery times can sometimes take longer than expected. Please note that due to COVID-19 shipping can take longer than expected.
We do everything we can to deliver your products to your door as soon as possible. If you do not receive your package within a reasonable time, please contact our customer service at: email@example.com, indicating your order number if you have any questions. Thank you for your patience !
Our exchange or refund guarantee is valid for 14 days, after this deadline, we will no longer be able to offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the condition where it was received, it must also be in its original packaging. To complete your return, we need a receipt or proof of purchase. "Do not return your purchase to the manufacturer" In some situations, only partial refunds can be granted (if applicable) A refund or exchange can be refused under certain conditions such as an item with obvious signs of use such as underwear, accessories, beauty products, clothing, etc. Any element which is not in its original conditions, is damaged or lacks parts for reasons beyond our control. Any item returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email notifying you that we have received your item. We will also notify you of the acceptance or rejection of your refund. Once your refund has been accepted, it will be made and a credit will be automatically applied to your credit card or other original payment method. Late or missing refunds. If you have not received a refund, first check your bank account. If it is still not done, contact your bank. There is often a processing time before it is published. You can contact our customer service at any time by emailing us at: firstname.lastname@example.org
Only regular priced items are refundable, "clearance" items cannot be refunded.
We only replace defective or damaged items. If you want to exchange a product for a new article, note that an article can only be exchanged once, send us an email at email@example.com, we will provide you with the address of customer service linked to your delivery address. You will have to pay your delivery costs to return your item and the transport costs are not refundable. Depending on your place of residence, the delivery time for your exchanged product may vary. Note that an item can only be exchanged once. If you are sending an item over € 50, we recommend that you consider using a tracking service or purchasing shipping insurance.
Consumer protection periods. For your safety, your protection periods are 90 days. All actions with our customer service must be carried out within this protection period, orders not disputed within 90 days will be automatically archived and will become indisputable. Contact. Questions regarding delivery times, exchange and refund conditions should be sent to us at:
EKOM International LLC
PLAZA TOWER 1, LEVEL 19
Sheikh Mohammed bin Rashid Boulevard,
21447 Dubai UAE
LITIGATION AND COMPETENT COURT
In the event of a dispute or disagreement between the parties, the only court to seek is that of Dubai, UAE.
Last updated: April 17, 2020